Northwind Logistics Platform
A real-time shipment tracking and dispatch platform that replaced three disconnected legacy tools.
The Challenge
Dispatch, tracking, and billing lived in three separate systems that didn't talk to each other, forcing staff to manually reconcile data every day and causing frequent customer-facing errors.
The Solution
We built a single Next.js platform with a unified data model, real-time tracking via WebSocket updates, and automated billing triggered directly by delivery confirmation events.
Northwind Freight came to DevCity running dispatch, tracking, and billing across three disconnected legacy systems, causing constant data reconciliation errors and delayed customer updates.
We designed and built a unified web platform that consolidated dispatch scheduling, live shipment tracking, and automated billing into a single system, integrated with their existing fleet hardware.
The platform now processes over 4,000 shipments per week with real-time status updates visible to both internal dispatchers and end customers.
Results
- Manual reconciliation time
- -92%
- Shipments processed weekly
- 4,000+
- Customer support tickets
- -61%
Technology
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